Frequently Asked Questions

Hacker Alert analyzes your Internet traffic for many types of threats. It acts like your online “burglar alarm” to detect the presence of break-ins, sending you alerts, and step-by-step instructions to fix the problem.

Fewer than 25% of households are fully protected because they don't keep their desktop anti-virus and other software up to date or enable their firewall. While these steps are important, the Hacker Alert service adds an additional layer of protection by analyzing your Internet traffic for the presence of threats in your home network. The Hacker Alert service alerts you to evidence of malware attacks and provides step-by-step instructions to fix the problem.

No, The Hacker Alert solution is embedded in the network so it does not require anything to be installed on your computer. Nothing is downloaded, and it does not result in conflicts with any other software on the computer. It is always on, up-to-date, and does not affect the performance of your computer or Internet connection.

Depending on the threat, Hacker Alert will show you the steps to correct security risks on each computer in your home. These steps may include running an online scanner, running a system check tool, and/or updating your anti-virus software. The alert details will also show you the name and type of threat that was found.

While the steps outlined in the Hacker Alert Wizard are proven to remove most threats, there will be cases where specific threats cannot be solved with this process. In that case, you can call Remote PC Support at 1-866-492-6797 for assistance or contact whomever you turn to for compter support.

Hacker Alert analyzes your internet traffic for threats that lead to identity theft and other attacks. The service can detect thousands of different threats that have been categorized as identity theft, cyber crime, computer viruses and spyware. The service is always on and always up-to-date so that you are alerted to the threats as they occur.

Yes, Hacker Alert covers all of the computers in your home network, including media centers and gaming devices. There is no need to have multiple subscriptions of Hacker Alert for your household.

They are free from the Hacker Alert service, but your standard carrier rates apply for receiving the text messages from Hacker Alert.

All internet traffic, including traffic associated with web browsing, will be analyzed by Hacker alert, but only to detect threats. Using an advanced Intrusion Detection System, only the details of the threat itself are detected and sent to you.

When a threat is detected, Hacker Alert will notify you via email, SMS, or through the Hacker Alert Portal, depending on your preferences. You will also be provided step-by-step instructions for removing the threat to protect your home network from harm or you may call Remote PC Support at 1-866-492-6797 for assistance or contact whomever you turn to for computer support.

You may be receiving the same alert again for a number of reasons:

• The threat was not successfully removed the first time.
• You cleaned the threat last time but have been reinfected.
• All of the computers in your home network were not cleaned.
• You reset the alert without completing all of the instructions.
• The tools recommended for cleanup were not successful.

If any of these apply to you then follow the instructions for removing the threat again. If you have followed the steps multiple times and you are receiving still receiving the alert, then the tools recommended in the instructions may not be able to clean up the threat. In this case, you can contact your normal computer support expert or you can contact Remote PC support team at 1-866-492-6797.

The terminology is confusing and very technical sometimes. We have tried to simplify it as much as possible in the Hacker Alert Portal. Refer to the Glossary in the Hacker Alert Portal.

Hacker Alert analyzes your Internet traffic for threats in your home, it works for all types of computers and devices in the home network, including tablets and smart phones connected to WIFI. If a threat is detected on a smart phone or tablet, you will receive an alert informing you of the issue. You may then follow through the instructions to remove the threat from the infected devices or contact Remote PC Support at 1-866-492-6797 for assistance or contact whomever you turn to for technical support.

The Hacker Alert service is always on and constantly updating. The system embedded in the network to deliver the service is updated on a regular basis as new threats are discovered by the community of security experts. There is nothing you need to do to ensure the latest Internet threats are being detected.

Yes. Threats are continuously evolving and hackers launch new attacks every day. That is why it’s so valuable that Hacker Alert is embedded in the network and is always on and constantly updated. You don’t need to worry about staying up-to-date on the latest threats. Hacker Alert has you covered.

It is possible, but if you follow all of the steps in the Hacker Alert cleanup instructions, including keeping your anti-virus software; operating system; and other applications up-to-date, your system will be more secure and the risk of becoming infected again will be limited.

Hacker Alert will send you a new alert if it detects a threat that you thought you had previously removed but is still on the system. The reminder email or SMS is clearly marked with a timestamp so you know it’s not a new threat.

If you receive an alert for a specific operating system but are having trouble figuring out which computer or device is affected, you should run the remediation tools on all computers in your home network. You can run the tools recommended by Hacker Alert at any time.

The Hacker Alert Wizard makes it as easy as possible to resolve the issue by walking you through the steps to remove threats. It is recommended that you carefully follow the instructions to remove the threat. If you need help, you can call Remote PC Support at 866-492-6797, where our technicians will access your computer through an online connection and remove the threat, or contact whomever you normally use for computer support.

If you have basic questions about the threat and messaging, there is no charge. However, if you would like us to fix the problem, then there may be a charge.

Unfortunately, no security offering can guarantee that you will be safe from all internet threats. However, the best way to increase your safety online is to deploy multiple security applications or services. Combining Hacker Alert with PC-based anti-virus software definitely increases the security of your computers.

Hacker Alert is embedded in the network so it is always-on and up-to-date. There is nothing to install on your computers or devices, and therefore, it cannot be disabled by hackers. While most threats can be identified as Windows, Mac, Android, and so on, if you have more than one device of the same kind, the service does not tell which specific computer or device is infected. The Hacker Alert remediation guide shows you how remove the threat from all the computers in your house. It is always beneficial to walk through these steps on each of your computers, tablets or smart phones, so the effort is not wasted.

Yes, Hacker Alert covers all of the computers in your home network, including PCs; laptops; tablets; smartphones; media centers; and gaming devices. There is no need to have multiple subscriptions of Hacker Alert for your household.

Hacker Alert analyzes your Internet traffic for threats so it works for all types of computers in your home network, including Macs. Hacker Alert provides instructions to help remove threats from your Apple™ computer.

No, with the Hacker Alert service, there is no software to install on your computer and nothing to download since the equipment is embedded in the service provider network. This means that the Hacker Alert service does not affect the performance of your computer or your Internet connection.

No, with the Hacker Alert service, there is no software to install on your computer and nothing to download since the equipment is embedded in the service provider network. This means that the Hacker Alert service does not affect the performance of your internet browsing.